Warehouse Logistics Lead

We are looking for an enthusiastic and dynamic individual to join our team as a Logistics Lead. As the leader in our fulfillment department, you will have the opportunity to make a significant impact in ensuring the smooth and timely delivery of client orders. Your role will involve packing and shipping products, coordinating deliveries, and overseeing a team during peak season.

The ideal candidate will have experience in fulfillment functionality and driving a company vehicle on an ‘as needed’ basis during scheduled shifts to deliver customer orders, gifting orders, and/or off-site event deliveries throughout rural and suburban areas.

Responsibilities

• Accurately pick and pack customer orders according to established guidelines and procedures, ensuring that each order is fulfilled accurately and efficiently.

• Perform quality control checks to maintain the accuracy and integrity of each order, ensuring that customers receive their products in perfect condition.

• Prepare packages for shipping, including labeling, sealing, and organizing shipments, to ensure that orders are correctly identified and ready for transportation.

• Maintain a clean and organized work area, contributing to the safety and efficiency of our operations.

• Collaborate with other team members to meet daily production targets and deadlines, fostering a positive and collaborative work environment.

• Dispatch of delivery drivers on a daily basis

• Utilize technology tools to optimize workflow and track inventory, ensuring accurate stock management and efficient order fulfillment.

• Troubleshoot and resolve any order discrepancies or issues promptly and effectively, ensuring customer satisfaction and maintaining our reputation for exceptional service.

• Adhere to all company policies and procedures, including safety protocols and compliance regulations, to ensure a safe and compliant work environment.

• Provide weekly tracking reports to team members, utilizing numerous 3PL carriers, to keep everyone informed of the progress and status of shipments.

Duties

• Lead a team: Take charge of overseeing a group of talented individuals and inspire them to excel in their roles. Your leadership skills will play a vital role in ensuring the success of our fulfillment operations.

• Drive company vehicles: As part of your responsibilities, you will have the opportunity to drive company vehicles to deliver customer orders, gifting orders, and off-site event deliveries in both rural and suburban areas. This adds an exciting element to the role and expands your horizons beyond the warehouse.

• Continuous improvement: We value innovation and encourage our team members to constantly seek opportunities for process improvements and efficiency enhancements. Your ideas will be welcomed and you'll have the freedom to implement positive changes.

• Collaboration: Work closely with other team members to meet daily production targets and deadlines. Collaboration and teamwork are key to our success, and your role as a leader will involve fostering a positive and productive work environment.

• Technology integration: Utilize the latest technology tools to optimize workflow and track inventory. We are committed to staying ahead of the curve and providing our team with the best tools to excel in their roles.

Other Competencies

• Ability to self-manage, show initiative, and be proactive

• Communicate professionally, both verbally and in writing to coworkers and customers

• Comfortability using warehouse equipment including but not limited to a pallet jack and shrinkwrap

• Experience using OptimoRoute, or other route-tracking software, highly desirable

• Experience using G Suite or similar office software, Shopify, Slack, Monday and/or ability to pick up on new software quickly.

• Ability to work in a fast-paced, collaborative environment with seasonal demands.

• Excellent attention to detail

• Ability to proactively problem-solve when issues arise while maintaining the highest customer service standards with a solution-focused mindset.

• Comfortable working independently and lifting 40lbs

• Clock in/out daily (including lunch breaks) and maintain a lunch/break schedule independently.

• Present self in a clean and professional manner at all times.

Qualifications

• Valid driver’s License & Clean Driving Record

• Able to apply basic problem-solving skills

• Ability to read and interpret maps

• Strong knowledge of the roadways throughout the immediate and surrounding areas

• Experience working with Third Party Logistics companies for communication and shipping

• A reliable smartphone for GPS navigation and contacting customers 

• Ability and willingness to drive long distances

• A Customer Service mindset - You are the last point of contact for our customers! 

• Reliability - You are on time and ready to work!

• Ability to read and interpret maps

• Strong knowledge of the roadways throughout the immediate and surrounding areas

• Must be able to communicate with the team and management and be able to exchange accurate information in these situations.

• Minimum of 3-5 years of experience in logistics

• Must be able to lift items up to 40 lbs.

Benefits:

• All Employees: 401k and  Employee Discount

• Full-Time Employees: Health Insurance (after 90 days) / Paid Time Off 

Schedule:

• Weekday and Weekend availability: Shifts Monday through Saturday 8-9am start/ 4-6pm finish (approximate-depends on route/order volume);

• Varied Holidays